FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufacturer or a trading company?

We are a real manufacturer, zaili construction machinery co.,ltd. was established in 2012.

Can you produce the breakers according to customers’ design?

Yes, OEM / ODM service available. We are professional manufacturer for 15 years in China.

What’s the MOQ and payment terms?

MOQ is 1 set. Payment via T/T, L/C, Western Union are accepted, other terms can be negotiated.

How about the delivery time?

7-10 working days against the order quantity

About After-sale Service

14 months warranty for hydraulic breakers against the bill of lading date. 24 hour prompt after-sales service to meet your demands.

How do you test the breaker before delivery?

Every hydraulic breaker will do impact test before sale .

Which countries do you supply your hydraulic breakers to?

Our hydraulic breakers are sold to more than 30 countries in the world including America, Europe Australia, southeast Asia and Africa.

Can I order first time with my own brand?

Yes, we supply OEM service.You can send us your logo or brand name,we will manufacture it.

There are several low priced hammers on the market offering long warranties. Why is this and can you offer me such a hammer?

Yes, we do offer such hammers also. The long warranties are mainly an eye-catching sales gimmick. The extended warranty usually covers only those parts that generally do not fail for many years anyway. The cheaper, not so good quality hammers tend to offer these gimmick warranties. As well as low-value limited warranties, many of the cheaper brands exaggerate the ft lbs class power of their hammers. As a general rule with many things, if the price is cheap so is the quality!

It’s all rather confusing. What hammer do I need? What energy class do I require?It’s all rather confusing. What hammer do I need? What energy class do I require?

Tell us all about your carrier, typical job application, expected hours of use per year and your budget and we will recommend and narrow down various brands and options for you to choose from.

 When you quote me for a hammer what does this usually include?

we will often quote you a package price that includes: hydraulic hammer, two new tool bit, two hoses,mounting brackets, pin and bush kits, nitrogen bottle, seal kits, charging kit.   We will clarify everything clearly at the point of sale. There are no hidden extras.

 I bought a hammer from a dealer who sells all types of earth moving equipment and now I am not getting any help or support. What can I do?

This is a common problem. If you are not getting the support you need because your dealer’s main business is not hammers or perhaps he does not know the answers to your questions, please feel free to call us. We cannot guarantee that we can help you, but if we can, we will assist you in anyway possible. We don’t care where you bought your hammer. If you are stuck and need help, just call us. You don’t have to buy anything from us to get help from us. If we can help we will.

I have a hammer I bought used elsewhere. I am not sure what brand it is? I have problems with it, what can I do? How do I get parts for it? Can you help me?

Yes, give us a call and give us as much info as you can. We can’t promise a positive result everytime but we will do our best to identify your hammer for you. Please email us pictures of your hammer, along with any numbers stamped on it. This will assist us in identifying your hammer correctly.

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